Returns Policy

1. Change of mind

Made-to-order items — including custom blends, syrups, purées, dehydrations, leathers, and other products prepared to your specification — cannot be returned for change of mind once production has begun. Please review your order carefully in the cart and at checkout before paying.

Ready-stock items may be eligible for return if they are unopened, in saleable condition, and returned promptly. Contact us before sending anything back so we can confirm eligibility and provide return instructions.

2. Damaged or incorrect items

If your order arrives damaged, spoiled in transit, or contains an incorrect item, contact us within 24 hours of delivery at hello@cocktailharvest.com.au with your order number and clear photos of the issue and packaging.

Where we agree there is a problem, we will arrange a replacement, credit, or refund as appropriate. We may ask you to dispose of or return affected goods depending on food-safety requirements.

3. Quality concerns

Quality is central to what we do. If a product does not meet your reasonable expectations for freshness, flavour, or suitability for its stated use, contact us within 7 days of delivery with details of the issue. We will investigate and, where warranted, offer a replacement, credit, or refund.

Natural variation in colour, texture, or batch character is normal for small-batch produce-based products and is not necessarily a quality defect.

4. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If our products fail to meet a consumer guarantee — for example, if they are not of acceptable quality, not fit for purpose, or do not match their description — you may be entitled to a remedy such as repair, replacement, or refund.

A major failure entitles you to choose a refund or replacement. For a minor failure, we may choose to repair or replace the goods within a reasonable time.

5. How refunds work

Approved refunds are returned to the original payment method used at checkout (via Stripe). Processing times depend on your bank or card issuer and may take several business days after we approve the refund.

6. Order cancellations

If you need to cancel before your order has been dispatched or before made-to-order production has started, contact us as soon as possible. If cancellation is possible, we will refund the amount paid. See our Terms of Sale for more detail.

7. How to contact us

To request a return, report damage, or discuss a quality issue, email us with:

• your name and order number;
• a description of the issue; and
• photos where relevant (especially for transit damage).