Privacy Policy

1. Information we collect

We collect personal information that is reasonably necessary to run our online store and fulfil your orders. This may include:

• Account details — name, email address, phone number, and optional business name or ABN when you register or update your profile.
• Order information — products ordered, quantities, custom configuration choices, delivery address, order notes, and order history.
• Payment information — payments are processed by Stripe. We receive confirmation of payment and limited billing metadata; we do not store your full card number on our servers.
• Communications — messages you send us (for example by email) and order-related emails we send you, such as confirmations and status updates.
• Technical data — IP address, browser type, and session cookies required for login, cart, and security (including CSRF protection).

We do not knowingly collect personal information from children under 18 without parental consent.

2. How we use your information

We use personal information to:

• create and manage your account;
• process, fulfil, and deliver orders;
• communicate with you about your orders, account, and enquiries;
• provide customer support and resolve issues;
• comply with legal, tax, and accounting obligations; and
• improve our website, products, and service.

We may send you transactional emails (such as order confirmations) without separate consent. We do not sell your personal information.

3. Disclosure to third parties

We share personal information only where necessary, including with:

• Stripe — to process payments securely;
• Delivery and logistics providers — to ship your order to the address you provide;
• Email and hosting providers — to send transactional messages and operate the website; and
• Professional advisers or regulators — where required or permitted by law.

Some service providers (including Stripe) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with the APPs.

4. Cookies and website data

Our site uses essential cookies and session storage to keep you signed in, maintain your shopping cart, and protect forms from abuse. These are necessary for the site to function and are not used for advertising.

5. Storage and security

We retain personal information for as long as needed to fulfil the purposes above, including meeting legal, tax, and record-keeping requirements. We use reasonable technical and organisational measures to protect your information from misuse, loss, and unauthorised access.

6. Access, correction, and deletion

You may request access to, or correction of, personal information we hold about you by contacting us. You can update some account details at any time from your profile page after signing in. If you ask us to delete information we are required to keep (for example tax records), we will explain what we can and cannot remove.

7. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes are published means you accept the updated policy.